Showing posts with label leadership development. Show all posts
Showing posts with label leadership development. Show all posts

Friday, May 18, 2012

St. Louis Business Achieves Highest Sales Honor

Local business Wings of Success LLC has been honored as an Inscape Publishing Diamond Award Winner, Inscape’s highest award level. In 2011, less than 1% of Inscape Distributors earned the honor of Diamond Award.

Wings of Success LLC brings insight and practical tools to help individuals be more effective in the workplace. To be successful in workplace relationships, people need to have a memorable framework to understand themselves and others,” says Jeffrey Sugerman president and CEO of Inscape Publishing.
Founded in 2002, Wings of Success LLC has become known as Your PEOPLE Development Partner!  The company provides assessment-based learning resources that develop Personal Excellence, Organizational Performance, and Leadership Effectiveness.  The company has steadily grown under the leadership of Sharon Wingron, CPLP.  Wingron is known for her DiSC behavioral styles expertise and is an internationally recognized leader in the learning and performance profession.

Wings of Success LLC’s work is helping people learn to be better leaders, managers, and individual contributors,” Sugerman says. “Organizations are becoming stronger and more efficient as a result. We are proud to have Wings of Success LLC as a partner.”

About Inscape Publishing

Inscape Publishing, Inc. is a leading developer of DiSC®-based corporate training and assessment solutions. Inscape recently launched Everything DiSC®, its third-generation applications that combine online assessment, classroom facilitation, and post-training follow-up reports to create powerful, personalized workplace development experiences. With a global network of nearly 1800 independent distributors, Inscape’s solution-focused products are used in thousands of organizations, including major government agencies and Fortune 500 companies. Every year, more than a million people worldwide participate in programs that use an Inscape assessment. Inscape products have been translated into 30 different languages and are used in 70 countries.

For more information about Inscape Publishing and Everything DiSC products, visit www.everythingdisc.com

Monday, March 19, 2012

Employee Disengagement due to massive changes

I heard an interview on the radio this weekend discussing how employee engagement is at an all time low due to the massive amount of change and uncertainty in the economy. The interviewee (missed his name, sorry) commented that research showed many people would be looking for a new job if the economy wasn’t so slow still.

I find that interesting. Certainly the economy is still slow and certainly employee engagement is low. What I find interesting is that so many employees think the best solution is to find a new job as opposed to trying to influence their current situation to improve it. Additionally, I find it interesting that so many employers are perpetuated a culture that breeds dissatisfaction in this economy as opposed to taking swift steps to engage their employees and come out on top when the economy re-bounds.

Our Integro Leadership Institute offerings for building cultures based on trust and accountability, as well as our Accountability in Action Personal Excellence series are just what these employers and employees need to get jump-started, get out of the doldrums, get re-engaged and energized to increase productivity and exceed customer expectations. That will get our economy moving!!

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Tuesday, January 24, 2012

Multi-Taxi

I just spent the last two and a half days in a Hilton Grand Vacations Club (HGVC) timeshare unit right on Ocean Blvd in Miami Beach.  My goal was to pull myself away from the distractions of life and focus on writing some articles and working on “bigger picture” projects.  Why Miami Beach?  I had timeshare points to use and thought it would be a good place to balance “sequestering” myself with easy-access amenities.

It was a great place to achieve my goal.  The beach was right across the street for when I wanted to get some fresh air, stretch my legs and re-connect to nature.  There were tons of restaurants and convenience stores around to meet my every culinary need.  I could even order room service, allowing food to come to me so I could stay focused on my work.  The timeshare unit was fabulous – spacious enough to allow thinking without feeling cramped, nice kitchenette with full refrigerator/freezer, microwave and blender.

The building had a roof-top terrace with a Jacuzzi, so again I could escape and “change my scenery” quite easily to refresh.

So, did I achieve my goals?  Not a chance.  I am my worst enemy.  I was thrilled to have high-speed internet access; then, I spent ridiculous amounts of time responding to emails, checking Facebook, and looking things up online.  While I did accomplish some important work, my productivity was quite low due to my multi-tasking.

This morning I was contemplating this challenge and my need for more self-discipline while I was riding to the airport in a taxi.  I couldn’t help but notice the epidemic (multi-tasking) is everywhere.  In the short 20-minute ride to the airport, my drive was constantly either talking on his cell phone or on the cab’s radio system.  For the brief moments he wasn’t talking, he was searching for phone numbers (or who knows what) on his cell phone.  I couldn’t see the details, but I could see the scrolling. 

Then, of course, there were the times that he was taking notes in a small notebook – propped on the steering wheel, while he was talking on either the phone or the radio.  All while driving up to about 65 mph or so.

I didn’t feel safe in the back seat, but I didn’t know what to do.  I couldn’t help but think how pervasive and second nature multi-tasking and electronic obsession has become in today’s society.  Brain research and short, practical exercises prove that multi-tasking, while possibly improving “efficiency,” seriously decreases accuracy and effectiveness.  Our brains are not wired to multi-task.

If we are doing simple tasks, we can manage it.  It cripples us when doing more complex tasks however.  Hm.  Driving a taxi and writing leadership and workplace learning and performance articles?  I’m thinking those are complex tasks.

How do you keep from giving in to the obsession of multi-tasking?  What tricks can you share?  I’m looking forward to us all increasing our Personal Excellence and Organizational Performance by managing our digital world instead of it managing us!

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Sunday, January 22, 2012

What word are you?

Recently we attended my daughter’s high school band’s annual banquet. It is a time for celebrating the accomplishments of the year and honoring the band students. The band instructor has created a tradition of assigning “adjectives” to each child as they come up to receive their pin, letter, or whatever other award they have earned that year. This is a sweet gesture to demonstrate the impressions the kids have made on her.

The challenge is, of course, that some of the adjectives she chooses aren’t always met with warm reception by the teenagers (or their parents).  For example, one child was deemed extraordinary.  He felt pretty good about that one, albeit perhaps a bit embarassed.  His parents were beaming.

Another child, however, was deemed shy.  The year before she had been given naive.  She wasn’t too tickled with those descriptors.  That girl wasn’t at the banquet, so the moment my daughter heard the word she bust out laughing and texted the new adjective to her friend.  I can imagine the rolling of eyes when the girl read it. When her mother received her pin on the girl’s behalf, she clearly stated, “my daughter said she is not shy!”   Another parent commented privately how “at least this year’s word for my son was better than last year’s.”

The teacher meant no harm.  Her intentions were pure.  She sincerely enjoys these kids and wants to build a strong community in the band and with the associated families.  I think perhaps she just doesn’t realize that sometimes her adjectives are interpreted differently by other people.  The words.  The darned words.  People get caught up in the words used to describe them.  The words may be well-intentioned, well-researched, well-spoken, but they sometimes cause angst, confusion, or downright anger or insult.

In my work as a leadership consultant and people development professional, I frequently use the DiSC, MBTI, Birkman Method or other personality profiles.  These personality assessments help clients understand themselves better, including how others perceive them.  All of these start with an assessment where respondents are instructed to choose which adjectives (words) describe them best.

The tools then result in reports that describe the person’s personality, behavioral style, strengths, opportunities for improvement, potential motivators, stressors, etc.  The Everything DiSC reports that I am certified in also go so far as to suggest how others may interpret you based on your style.  More words.

In my experience, by far the majority of people LOVE these assessments and are amazed at how accurate the results are.  I’ll often hear the comment “it’s like you’ve been following me around with a clipboard observing my behavior.”  There are times, however, where people take exception to the front-end assessment or the resulting report.  The words.  They’ll argue that they aren’t really that way.  They’ll be dismayed that they had to choose from words which they felt none described them well.  Or, conversely, they don’t like choosing words when they all describe them well.  Sometimes they are offended that a report might suggest someone might perceive them as “bossy,” “demanding,” “overly analytical,” “overly talkative” …

The main line of reports I distribute and work with are from Inscape Publishing.  I know the team at Inscape, they are competent, smart and compassionate people.  They go to great pains to thoroughly research, analyze and choose the right words for the assessments and the resulting reports.  Collectively, we go to great strides to emphasize that these are strengths-based assessments and that the reports suggest “possible” behavior, “potential” perceptions.  And sometimes the words still sting.

So, what word(s) best describe you?  None of us can be summed up in a single word.  Our behavior is not singular.  It is flexible, adaptable, ranging, and variable moment by moment, situation by situation.  Can sets of words describe you?  Well, yes, typically we all have a pattern of behavior that will evoke a certain set of descriptors, used by ourselves and hopefully, if we are self-aware and manage ourselves well, used by others as well.  There will be positive words, and yes, Virginia, there will be some words with a bit of sting probably too as we all have a opportunities for growth.

The key is not to be offended by the words.  Don’t reject them.  Don’t wholesale “buy” them either.  Think about your words.  Think about what that word means to you.  Consider why someone else may apply that adjective to you.  Then consider, as Dr. Phil says, how’s that working for you?  If you don’t like the word.

Don’t be offended.  Do something to change it.  If you do like the word.  Excellent!  Celebrate that and do more of it!  We can all be whichever words we want.

Maybe the question isn’t “what word are you?”  Maybe, instead it is “what word do you want or need to be, today, tomorrow, in the meeting, with your family, at any given moment.”  My word for right now is “finished.”

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Least Stressful Jobs

In preparation for my Organizational Behavior class I’m teaching at Washington University in St. Louis tonight, I’m doing some research on organizational change and job stress.  Our Robbins Organizational Behavior text pointed me to an article about low stress jobs.  Imagine my surprise when it listed Education/Training Consultant as the number one least stressful jobs!

Some days I believe that is true – I love what I do, I love the flexibility I have, I love helping people learn and grow … Other days, though, I have to be honest.  I’m pretty darn stressed out!  Deadlines to meet, clients to satisfy, preparation, preparation, preparation … making sure I know my stuff, have the timing nailed, look the part, etc.

So what do you think?  Workplace learning and performance professionals – do we have some of the least stressful jobs out there?  Please share your thoughts!  Also, please share your best techniques for managing your stress and taking advantage of the flexibility we have and the wonderful opportunities to make people’s lives better.  Thanks!

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Wednesday, January 18, 2012

Value Of Networking + Informational Interviewing Tips

I recently facilitated the ASTD Training Certificate Program sponsored by the ASTD Ft. Worth, TX chapter.  One of my participants was a gal named Eileen from California.  Eileen is transitioning from Sales Management in the Pharmaceutical industry in to training and development.  Eileen will be fabulous – she has excellent business acumen, in-depth industry experience, a natural energy and zest for learning, and great facilitation skills.  She was a joy to have in our session!

As I mentioned, Eileen is transitioning into the workplace learning and perfromance/training and development profession.  She’s asking the right questions to gather the information and perspective she needs to be successful.

Eileen just wrote me today with a networking update:

“… speaking of networking, I have just learned the valuable lesson of always getting your job search message out complete with your professional objective.

Monday night while sitting around after playing a tennis match, the other members of the team asked about my class that I had taken through ASTD.   I raved on about the class and about you.   One of the players whom I don’t know very well sat listening intently and then asked a few more questions about what type of job I was looking to transition into.   I provided a recap of my past employment, my skills and my goals about breaking into the training and development industry.

She then says to me, “You know, you should speak with my mother-in-law, she OWNS a training and development company” !!!    Amazing, huh?”
So Eileen is on the right track to make her transition successful!  She now has an informational interview set up with the owner of the training company.  Eileen asked me for suggestions on questions that she should not miss asking.

Below are some thoughts I shared.  Read on, and then let me know what powerful questions you recommend for information interviews?
  • What do you recommend I do to prepare for a position In your company/department should one become available?”  Take good notes, then if you are really interested in that company/department, start doing what they suggest!
  • What concerns would you have about hiring me?”  or some variation … the goal is to ferret out information that may be holding you back without you being aware of it.
  • Similarly, ask “if you had a position available, why would you hire me?” or some variation – try to discover what the person you are talking with sees as your strengths that you may not recognize (or to reinforce what you know to be true about yourself and to help them see it as well).
  • Be sure to find out about the types of clients they work with, the type of work they do … “Describe a typical day in your job for me.”  They likely won’t have a “typical” day, but you want to get a feel for the variety of activities and responsibilities in their work.  Of course, if you are talking to the owner of a company that has people/trainers working for them, you may want to modify to “a typical day for your trainers” or whichever position you are interested in.
  • It is always good to ask about the pleasures and frustrations they experience in their role/company.  This will help you be realistic about future positions you may land in.
  • I’d also recommend asking the person you are talking with to describe her perfect client, her company culture … all things to help you get a feel for if you’d want to work there or to help you narrow down the type of work you want to do and the type of environment in which to do it.
I hope these questions help Eileen. As I said, she is well on her way to a successful transition into my beloved profession.

We all need a little help from our friends via networking, informational interviews, and thoughts on how to prepare. What tips do you have for informational interviews?

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